Privacy Notice
Privicy Notice
PRIVACY NOTICE
Casa ZeRo – Lodging Services
I. IDENTITY AND ADDRESS OF THE CONTROLLER
Fernando Zenizo Zamora, in his capacity as legal representative of Casa ZeRo, located at Calle Ceiba #18, Colonia Arboledas, ZIP Code 28869, Manzanillo, Colima, Mexico, and with the contact email: [email protected], is responsible for the processing of the personal data you provide.
II. PERSONAL DATA COLLECTED
The data collected may include:
● Identification data: name, nationality, gender, date of birth, official ID number.
● Contact data: phone number, email address.
● Tax data: RFC (Federal Taxpayer Registry), company name, tax address.
● Payment data: credit/debit card number and banking information.
● Reservation-related data: check-in and check-out dates, number of guests, lodging preferences.
III. PURPOSES OF DATA PROCESSING
Primary purposes (those that give rise to the legal relationship):
● Reservation confirmation and management.
● Provision of lodging services.
● Issuance of tax receipts (invoicing).
● Handling complaints, suggestions, or comments.
● Compliance with tax, administrative, or contractual obligations.
Secondary purposes (optional and revocable):
● Sending promotions, discounts, or news about Casa ZeRo.
● Satisfaction surveys and service improvement.
If you do not wish your data to be used for these secondary purposes, you may notify us by email at: [email protected].
IV. DATA TRANSFERS
Your data may be transferred only in the following cases:
● To booking platforms such as Airbnb and Booking, under the terms you agree to on those platforms.
● To competent authorities when legally required.
● To third parties providing auxiliary services, such as accountants or invoicing providers, only to the extent necessary and under confidentiality clauses.
Your personal data will not be sold, rented, or transferred for commercial purposes without your express consent.
V. SECURITY MEASURES
The controller implements technical, administrative, and physical security measures to protect your personal data from damage, loss, alteration, destruction, or unauthorized use, access, or processing.
VI. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)
You have the right to:
● Access your personal data.
● Rectify it if it is inaccurate or incomplete.
● Cancel it when you consider it is no longer required for the stated purposes.
● Object to its processing.
To exercise these rights, you must send a request to: [email protected] including the following information:
Full name of the data subject.
Documents proving your identity or legal representation.
Clear description of the right you wish to exercise.
Any document that facilitates locating your data.
You will receive a response within a maximum of 20 business days.
VII. CHANGES TO THIS PRIVACY NOTICE
Casa ZeRo may modify this notice to comply with regulatory updates or service needs. Any changes will be notified through the website: https://www.casazero.mx/page/privacy-notice
VIII. CONSENT
By providing your data on the official Casa ZeRo website (www.casazero.mx), you accept this Privacy Notice. Please note that if you make your reservation through third-party platforms (Airbnb and Booking), you will be subject to their own privacy notices.
Casa ZeRo – Lodging Services
I. IDENTITY AND ADDRESS OF THE CONTROLLER
Fernando Zenizo Zamora, in his capacity as legal representative of Casa ZeRo, located at Calle Ceiba #18, Colonia Arboledas, ZIP Code 28869, Manzanillo, Colima, Mexico, and with the contact email: [email protected], is responsible for the processing of the personal data you provide.
II. PERSONAL DATA COLLECTED
The data collected may include:
● Identification data: name, nationality, gender, date of birth, official ID number.
● Contact data: phone number, email address.
● Tax data: RFC (Federal Taxpayer Registry), company name, tax address.
● Payment data: credit/debit card number and banking information.
● Reservation-related data: check-in and check-out dates, number of guests, lodging preferences.
III. PURPOSES OF DATA PROCESSING
Primary purposes (those that give rise to the legal relationship):
● Reservation confirmation and management.
● Provision of lodging services.
● Issuance of tax receipts (invoicing).
● Handling complaints, suggestions, or comments.
● Compliance with tax, administrative, or contractual obligations.
Secondary purposes (optional and revocable):
● Sending promotions, discounts, or news about Casa ZeRo.
● Satisfaction surveys and service improvement.
If you do not wish your data to be used for these secondary purposes, you may notify us by email at: [email protected].
IV. DATA TRANSFERS
Your data may be transferred only in the following cases:
● To booking platforms such as Airbnb and Booking, under the terms you agree to on those platforms.
● To competent authorities when legally required.
● To third parties providing auxiliary services, such as accountants or invoicing providers, only to the extent necessary and under confidentiality clauses.
Your personal data will not be sold, rented, or transferred for commercial purposes without your express consent.
V. SECURITY MEASURES
The controller implements technical, administrative, and physical security measures to protect your personal data from damage, loss, alteration, destruction, or unauthorized use, access, or processing.
VI. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)
You have the right to:
● Access your personal data.
● Rectify it if it is inaccurate or incomplete.
● Cancel it when you consider it is no longer required for the stated purposes.
● Object to its processing.
To exercise these rights, you must send a request to: [email protected] including the following information:
Full name of the data subject.
Documents proving your identity or legal representation.
Clear description of the right you wish to exercise.
Any document that facilitates locating your data.
You will receive a response within a maximum of 20 business days.
VII. CHANGES TO THIS PRIVACY NOTICE
Casa ZeRo may modify this notice to comply with regulatory updates or service needs. Any changes will be notified through the website: https://www.casazero.mx/page/privacy-notice
VIII. CONSENT
By providing your data on the official Casa ZeRo website (www.casazero.mx), you accept this Privacy Notice. Please note that if you make your reservation through third-party platforms (Airbnb and Booking), you will be subject to their own privacy notices.